eleven10creative Ltd. Privacy Policy

How we use your information
This privacy notice tells you what to expect when Eleven10creative ltd. collects personal information. It applies to information we collect about:
• visitors to our websites;
• client feedback surveys
• our employees
• customers and clients
• suppliers and services providers
• advisers, consultants and other professional experts
• complainants and enquirers
• job applicants and our former employees.

Visitors to our websites
When someone visits the Eleven10creative ltd. website, we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

Cookies
Important notice for users – Like most websites, this site uses Google Analytics cookies and session cookies. These are small files of data that collect information about how visitors use our site, for instance which pages visitors go to most often, and if they get error messages from web pages.

These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. The information is only used to improve the responsiveness of our website when you visit.

By using our website, you agree that we can place these types of cookies on your device. For more information about cookies please contact us.

Search engine
Search queries and results are logged anonymously to help us improve our website and search functionality. No user-specific data is collected by either Eleven10creative ltd. or any third party.

E-newsletter
We use a third party provider, Mailchimp, to deliver our e-newsletters. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. All recipients are on an opt-in basis and can Unsubscribe at any time. For more information, please see Mailchimps Privacy Policy. You will have received a double-opt-in message from us, so please take time to opt-in if you wish to continue receiving communications from us.

Website Hosted Services and data handling
We use a third party services for our hosted website services. Heart internet's privacy policy can be found here >. We do not share or pass on any data that is collected via contact forms. sign up forms or direct email links.

WordPress
We use a third party service, WordPress.com, to publish our websites. These sites are hosted at Heart Internet. WordPress.com, is run by Automattic Inc. We use a standard WordPress service to collect anonymous information about users’ activity on the site, for example the number of users viewing pages on the site, to monitor and report on the effectiveness of the site and help us improve it. WordPress requires visitors that want to post a comment to enter a name and email address. For more information about how WordPress processes data, please see Automattic’s privacy notice.

Rackspace
When we use Rackspace to host websites: All servers are UK based and all data is protected behind dedicated hardware firewalls. They are continuously monitored for security vulnerabilities and in the worst case scenario data breaches. You can view Rackspace’s privacy policy here >

People who contact us via social media
If you send us a private or direct message via social media the message will be stored by the social media provider it will not be shared with any other organisations.

People who email us
We use Secure Sockets Layer Security (SSL) to encrypt and protect email traffic. If your email service does not support SSL, you should be aware that any emails we send or receive may not be protected in transit.

We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.

What will we do with the information you provide to us?
Contact us if you would like to know more about our data flow.

How long is the information retained for?
We will generaly keep data until you request its deletion.

Access to personal information
Eleven10creative ltd. tries to be as open as it can be in terms of giving people access to their personal information. Individuals can find out if we hold any personal information by making a ‘subject access request’ under the General Data Protection Regulations (GDPR). If we do hold information about you we will:
• give you a description of it;
• tell you why we are holding it;
• tell you who it could be disclosed to; and
• let you have a copy of the information in an intelligible form.

To make a request to Eleven10creative ltd. for any personal information we may hold you need to put the request in writing addressing it to “The Data Controller”, or writing to the address provided below.

If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone.

If we do hold information about you, you can ask us to correct any mistakes by, once again, contacting “The Data Controller”.

Full details of our Employee Data Policy including data retention periods and detailed rights are available from “The Data Controller”.

We are registered on ICO - our no. is

Changes to this privacy notice
We keep our privacy notice under regular review. This privacy notice was last updated on 25th May 2018. If we make changes we’ll post this on on website.

How to contact us
If you want to request information about our privacy policy you can email us accounts@eleven10creative.co.uk or write to:
The Data Controller, eleven10creative ltd. Studio 22, Red House Cone, High Street, Stourbridge, West Midlands DY8 4AZ. T. 07930 848875